Installation Basecare guarantee

Everything in Standard cover, plus a 10-year workmanship guarantee from an Allbase Approved Contractor. If the system leaks because of an installation defect, it is restored to a watertight condition.

Cover for the materials and the work that puts them in place. Installation adds a workmanship guarantee on top of the up-to-25-year materials cover.

An approved contractor guarantees that the Allbase system was installed in line with the application guidelines, and will last for the period stated on the product. It is the right cover for a professionally installed project, where both the materials and the fit are protected. Should the system leak within the first 10 years because of an installation defect, it is restored to a watertight condition. In a claim, cover extends to the Allbase system used and the installation work carried out by the approved contractor.

Compare with Standard cover

Everything in Standard, and more. Installation cover carries the same benefits, plus the workmanship guarantee.

Your cover is backed by a maintenance schedule, online management and dedicated support from the moment it is approved.

Instant cover

You are covered the moment your application is approved. Documents are emailed to you and stored online.

Free maintenance schedule

A maintenance schedule is generated for your system to keep the surface optimised throughout its service life.

Transferable

Cover transfers to a new owner if you sell, and the paperwork is reissued in their name.

Manage online

Download certificates, manage maintenance, transfer ownership and log any issues, all in one place.

No hidden fees

Plans are easy to understand, with everything laid out upfront in plain English. No surprises.

Dedicated support

If a problem does arise, our customer service and claims team are on hand to help when you need it.

Fitted by an approved contractor. Installation cover is carried out by our vetted, trained and approved network.

More than two-thirds of problems with completed construction work come down to workmanship. Only the best are approved to apply our systems, so Installation cover stands behind the fit as well as the materials.

Inspections

Financial, insurance and work-history checks before any contractor is approved.

Charter

A service charter setting out how contractors communicate, advise and work with customers.

Training

A full training and assessment programme, in classrooms and on site, before approval.

Are you a roofing contractor? The Installation plan is also how contractors join our nationwide approved network.

Become an installer

What the Installation guarantee covers. Clear terms, so you know exactly where you stand.

What is covered

In the unlikely event of failure, the guarantee covers the cost of the Allbase system used and provides installation cover from the approved contractor.

What is not covered

The guarantee does not apply where damage or deterioration is not attributed to a defect in the Allbase system or the installation provided.

How to claim

Make a claim online at basecare.co.uk, over the phone or by post, within 14 days of the fault arising.

The full terms and conditions.

To understand the Installation Basecare guarantee in more detail, browse and download a copy of the terms and conditions in full.

Download terms

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