Support guides

Browse every application guide, process note and piece of product advice. Filter by topic or sector to narrow things down.

11 guides
Programme

Approved contractor application

Providing that there are no complications we expect to process applications within 30 working days.

Construction
Programme

Requesting a Basecare+ callout

Requesting a callout from your Basecare+ warranty can be done online by signing into your account and clicking into the Basecare section from the Dashboard.

Construction · Basecare
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Basecare Guarantee Cost

The Standard Basecare cover comes free with every Allbase product that carries the Basecare cover and includes up to 25 years of material cover, maintenance schedule and free technical support.

Construction · Basecare
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Contractor portal

Information about our approved contractor portal Our approved contractor portal is a web-based system that allows contractors to complete a range of different tasks including; If you are one of our.

Construction · Basecare
Programme

Making a Basecare claim

If the worst has happened and you have a problem with your Allbase products or installation then we want to make your claim to be as painless as possible.

Construction · Basecare
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Transfer your Basecare plan

If you have an Basecare plan and want to sell your property, you can also transfer the ownership of your Basecare plan.

Construction · Basecare
Programme

Benefits of using an Approved Contractor

Features and benefits of using an approved installer with your Allbase products on your next project.

Construction · Basecare
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Standard Basecare Guarantee

How to apply for the standard Basecare guarantee In order to register for the standard Basecare guarantee you will first need to record some important details from your project using the Allbase.

Construction · Basecare
Programme

Approved Installer Requirements

Information on how to become an Allbase approved contractor Allbase Approved Contractors are accredited to install our range of domestic and commercial liquid applied systems manufactured by Allbase.

Construction
Programme

Contractor code of conduct

Guidance for Allbase approved contractors when carrying out maintenance or modernisation work on properties.

Construction
Programme

Finding trustworthy contractors

Some helpful hints and tips on finding trustworthy contractors.

Construction